Arrowheads:

Returns

Returns will be accepted within 30 days of your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please include original receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Exchanges (if applicable)

Items will only be replaced if found to have a manufacturers defect. Please contact us at info@fmjdesigns.com to be issued an RMA number. Exchanges will only be processed with a valid RMA number.

Shipping

To return your product, you should mail your product to:

FMJ Designs, LLC.
(Your order number)
700 Moss Farms Rd.
Cheshire, Connecticut, US, 06410

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance to guarantee that we will receive your returned item. FMJ Designs LLC is not responsible for items damaged or lost in transit. If you are returning an item because it was received damaged, defective or not the correct item purchased, FMJ Designs LLC will reimburse the return shipping charges.


 Clothing:

If needed, how do I Return & Exchange Items?

If you are not completely satisfied with your FMJ Designs LLC online purchase, we will gladly accept the return or exchange of unworn, unwashed or defective items, within 14 days of receipt of purchase. Please send original sales receipt with return shipment. Return/Exchange packages must be shipped pre-paid, preferably United Parcel Service (UPS). Your card will be promptly credited(less the initial shipping charges), and a return credit receipt will be mailed to your shipping address (Return merchandise after  14 days of receipt of purchase  OR without sales receipt will only be given current store price credit,. Holiday and Seasonal theme merchandise will be allowed for returns 14 days after the calendar Holiday date (i.e. Christmas merchandise can be returned for entire refund up to 14 days after December 25th).


To return or exchange an item, please follow these simple steps:

  1. Repack the gift in its original packaging, if possible, with the original receipt and message. 


  2. Include your order number in the following return shipping address:
    FMJ Designs LLC
    (Your order number)
    
700 Moss Farms Road

    Cheshire, CT. 06410

For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. FMJ Designs LLC is not responsible for items damaged or lost in transit. If you are returning an item because it was received damaged, defective or not the correct item purchased, FMJ Designs LLC will reimburse the return shipping charges.